Mid-Length Drawstring Windbreaker Jacket

Try our cozy, stylish piece with complete peace of mind, as we offer a 30-day money-back guarantee—your satisfaction is our priority. If it doesn’t meet your expectations, simply return it for a full refund, no questions asked.

Understanding Our Refund Policy

We offer a 30-day return window from the date you receive your order. If you’re not completely satisfied, you may request a return within this period.

Eligibility for Returns

To be eligible, items must be:

In the same condition you received them: unworn, unused, with original tags, and in original packaging

Accompanied by a receipt or proof of purchase

How to Start a Return

Email us at support@knowric.com to initiate a return. We’ll provide you with the return address and instructions.
Please note: Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping for all returns, regardless of the reason.

For any questions about returns, contact us anytime at support@knowric.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Certain items are not eligible for return, such as:

Custom products, including suits with personalised monograms or other bespoke alterations

If you're unsure whether your item qualifies, feel free to reach out.

Exchanges

To exchange an item, the quickest method is to return the original item and place a new order once your return is accepted.

EU Customers: 14-Day Cooling-Off Period

If your order is shipped to an address in the European Union, you have the right to cancel or return it within 14 days of receipt for any reason. The item must meet the same return conditions noted above.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If it's been more than 15 business days since your return was approved, please contact us at support@knowric.com.

What Our Refund Policy Covers

Our refund policy is designed to provide you with peace of mind and satisfaction. We offer refunds on certain products when they meet specific criteria, like being unopened or faulty. This way, you can shop with confidence, knowing that you can get your money back if the purchase doesn't meet your expectations. However, please check the refund eligibility for each item, as some products might have different conditions.

The Refund Process Explained

If you believe you are eligible for a refund, the process is straightforward. First, you need to contact our customer service team within the specified timeframe. After that, you must provide proof of purchase and details regarding the product. This helps us to process your refund promptly. Because we value your time, our team strives to resolve refunds quickly, often within 5-10 business days.

Exceptions to the Refund Policy

While we aim to accommodate as many refund requests as possible, there are exceptions to this policy. For instance, certain clearance items or personalized products may not qualify for a refund. Therefore, it’s important to review the terms before purchasing to avoid any misunderstandings. So, always read product descriptions and policies to ensure you understand the conditions that apply.

🚚 Free Express Shipping on All Orders!
We process and ship your order within 1–2 business days from our US & UK warehouses.
Your order is shipped via a local courier and comes with full tracking, so you can follow it every step of the way.
Estimated delivery: 4–11 business days.
Fast. Secure. Hassle-free.

Understanding Our Shipping Policy

Shipping Policy

We aim to deliver your order as quickly and efficiently as possible.

Processing Time

Most orders are processed within 1 – 2 business days. Please note that during peak periods, processing times may be slightly longer.

Estimated Delivery Time

Once shipped, orders typically arrive within 5 – 11 business days, depending on your location and the courier service.

Couriers and Tracking

We work with a range of trusted delivery partners, including Evri, DHL, Royal Mail, UPS, and USPS, to ensure reliable and timely delivery.

Every order includes a tracking number, so you can monitor your parcel’s journey from dispatch to delivery.

Questions or Issues?

If you experience any issues with your delivery or have questions about your shipment, please don’t hesitate to contact us at support@knowric.com. We’re here to help.

What is Our Shipping Policy?

Our Shipping Policy aims to provide customers with clear and effective information regarding how we handle shipping. We are committed to ensuring that your orders are delivered promptly and safely. Shipping options vary based on your location and preferences, so you have the flexibility that suits you best. Understanding our Shipping Policy is crucial because it helps you know what to expect when placing your order.

Shipping Costs and Delivery Times

Shipping costs depend on the selected delivery method and the destination. We offer standard and expedited shipping options, so you can choose according to your needs. Standard shipping usually takes between 5-7 business days, while expedited shipping can ensure delivery within 2-3 business days. However, please note that delivery times may vary during peak seasons or due to unforeseen circumstances, so we always recommend checking our updates.

Order Tracking and Customer Support

Once your order is shipped, you receive a tracking number that allows you to monitor your package's journey. This feature provides peace of mind because you can see exactly when your order will arrive. If you have questions or concerns about your shipment, our customer support team is always ready to help. So, feel free to reach out to us for any shipping inquiries!

Your payment information is processed securely. We accept major credit and debit cards through trusted payment gateways with full SSL encryption.