Refund Policy
Understanding Our Refund Policy
We offer a 30-day return window from the date you receive your order. If you’re not completely satisfied, you may request a return within this period.
Eligibility for Returns
To be eligible, items must be:
In the same condition you received them: unworn, unused, with original tags, and in original packaging
Accompanied by a receipt or proof of purchase
How to Start a Return
Email us at support@knowric.com to initiate a return. We’ll provide you with the return address and instructions.
Please note: Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for the cost of return shipping for all returns, regardless of the reason.
For any questions about returns, contact us anytime at support@knowric.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Certain items are not eligible for return, such as:
Custom products, including suits with personalised monograms or other bespoke alterations
If you're unsure whether your item qualifies, feel free to reach out.
Exchanges
To exchange an item, the quickest method is to return the original item and place a new order once your return is accepted.
EU Customers: 14-Day Cooling-Off Period
If your order is shipped to an address in the European Union, you have the right to cancel or return it within 14 days of receipt for any reason. The item must meet the same return conditions noted above.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If it's been more than 15 business days since your return was approved, please contact us at support@knowric.com.
What Our Refund Policy Covers
Our refund policy is designed to provide you with peace of mind and satisfaction. We offer refunds on certain products when they meet specific criteria, like being unopened or faulty. This way, you can shop with confidence, knowing that you can get your money back if the purchase doesn't meet your expectations. However, please check the refund eligibility for each item, as some products might have different conditions.
The Refund Process Explained
If you believe you are eligible for a refund, the process is straightforward. First, you need to contact our customer service team within the specified timeframe. After that, you must provide proof of purchase and details regarding the product. This helps us to process your refund promptly. Because we value your time, our team strives to resolve refunds quickly, often within 5-10 business days.
Exceptions to the Refund Policy
While we aim to accommodate as many refund requests as possible, there are exceptions to this policy. For instance, certain clearance items or personalized products may not qualify for a refund. Therefore, it’s important to review the terms before purchasing to avoid any misunderstandings. So, always read product descriptions and policies to ensure you understand the conditions that apply.